A wicker basket filled with orange roses, green leaves, and red berries sits on a table in a festive, decorated room with a pink tufted sofa and a Christmas tree.

Need Help With Your Order?

How do I know if my order went through?

Did you get a five digit order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.

What does "Standard", "Deluxe", and "Premium mean?

Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”. By upgrading your arrangement, we will add more premium flowers making the arrangement larger and/or fuller. In some cases, the size of the vase or container will also become larger.

Will my flower arrangement look exactly as pictured online?

Due to ragning availbility of certain varities of flowers and supply chains we cannot garuntee that every flower will be the same, however our designers will chose the freshest flowers and maintain color schemes as closley as possible. We do our best to maintain the essence of each arrangement. If you are looking for a specific variety of flower, please call 2 days in advanced and we will find out if it's available for you. 

Where can I get the addresses and phone numbers of hospitals?

When you are placing your order our system will look up the hospital address and phone number for you. When ordering online and looking for a room number you can call the patient services number provided by the hospital and request the room number for your recipient. 

Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)

Where can I get the addresses and phone numbers of funeral homes?

When you are placing your order our system will look up the funeral home address and phone number.

Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and phone number. Providing us with the visitation time is appreciated, but we do confirm visitation times on every order as part of our service.

Can I send balloons to a hospital?

Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add-on items.

Is there any special information needed to deliver an arrangement to a hospital?

For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward.Your arrangement will be delivered directly to the volunteer service office. As a service we check with the hospital to verify room number. If the patient has been discharged we will arrange delivery to their home address provided it is within our delivery range.

Is tax included in the price of the arrangement?

Tax is additional. Products and delivery are all taxed. If you are tax-exempt please email your information to us at [email protected] or fax us your tax-exempt form at 518-438-9230. We are able to make your online account tax-exempt as long as you provide us with a tax-exempt form.