How can I check my Delivery Status?
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your email. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area you will be offered different rush delivery options based on the time of your order during checkout.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we will leave the order outside the door/somewhere safe only if the sender agrees to leave it. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). In the cases when we are unable to leave the order outside the recipient's home, we will contact the sender and attempt to deliver at a later time or date.
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is available to you to pick up in the store for 24 hours. Since the arrangement was made, attempted to be delivered we do not offer a refund on the order.
Ordering a delivery to an apartment complex or multi-family home
When ordering a delivery to an apartment complex or multi family home, it's important to give us the full address and this includes the apartment number or letter. For mutli-family homes or split homes we ask that you provide the full address as well as the unit letter or number, if it's not labelled and it's possible let us know if it's on the right or the left. This information helps provide our driver with more accurate information ensuring a smoother and better service.